eDynamix provide industry leading, connected software systems encompassing all core aftersales functions outside of a Dealer Management System. This includes Service Plans, maintenance reminders and follow up, Interactive Vehicle Health Check (iVHC), Online Bookings, VIDEO1st for sales and aftersales, surveys, MOTCleanse and Connect. Using one supplier with one login provides a more efficient and cost-effective option than multiple systems, multiple suppliers and multiple support channels; improving productivity, staff engagement and boosting profitability.
Using one connected system, with one customer dataset also helps with the GDPR and means dealers only need to audit one supplier. Using our Consent Authorisation Server (CAS) which binds all systems together, dealers can be sure that no communication leaves the business unless specific consent has been granted by the customer. We are now trusted by over 1,000 dealers in the UK and Ireland.
GDPR – apocalypse or opportunity? At Marketing Delivery, we think it’s more the latter. For the 10 years we’ve been in business we’ve been advocating relevant communications to customers at the right time in the “customer journey” for maximum engagement.
The overriding theme of GDPR is to treat customers fairly. We want to show how the good dealerships are already doing this and already getting the best results from their comms.
There are lots of myths around how GDPR is going to change the way dealers engage with their customers, and it’s true the “font end” systems will need to be updated to reflect the new consent requirements. However, the businesses that are already properly considering their contact strategy are already being fair and reasonable in their activity will have little to fear, come May.
Featuring in the exhibition space and on the conference stage, Arena Group is helping car dealerships tackle problem paper – deal files, service packs, HR and finance records – to support GDPR, FCA and manufacturer compliance, and deliver a host of additional business benefits.
Developed by Arena in collaboration with car dealerships, mstore for automotive has already been selected by two of the top six dealer groups and many more in the top 100. This proven software platform delivers improved revenue, enhanced efficiency and reduced risk, by transforming document management for the better.
Arena’s Neil Maude will join the panel of experts on the conference stage, and is available on the Arena stand to provide GDPR advice. Sector specialist colleagues are also on hand to demo mstore’s feature rich platform and help resolve dealer pain points.
View Neil’s recent webinar, ‘Practical insights on the GDPR for car dealerships’ here: www.arenagroup.net/automotive
www.arenagroup.net/automotive automotive@arenagroup.net 0344 863 8000 @ArenaGroup
EMaC are the leading provider of aftersales retention solutions to the UK motor trade with over two million service plan sales to date and hundreds of long established dealer and manufacturer relationships. Operational since 2004 we offer unrivalled insight and expertise in aftersales customer retention.
Through a mix of proven techniques and leading edge ideas we can help fulfil your aftersales retention potential. Our success is based on investment in great technology and, most importantly, great people. We are also industry recognised and AM readers have voted EMaC as the AM ‘Dealer Recommended’ service plan supplier for the last seven years!
Call our friendly team now on 01270 507466 and see what EMaC can do for your business.
